Box Office Representative
Organization
The Grand Opera House · Wilmington · DE · Northern DelawareJob Type
Full TimeSalary
$15/hourCategories
Artistic, Customer ServiceClosing Date
December 31, 2024Description
The Box Office Sales Representatives operate as The Grand Opera House’s and The Playhouse on Rodney Square’s frontline when dealing with customer sales and services.
The Box Office Representatives report directly to the Box Office Supervisor(s).
Position Responsibilities
The Box Office Representatives are directly responsible for, but not limited to:
Provide patrons with “The Grand/The Playhouse” experience by providing excellent Customer Service through consistently delivering positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
Process and distribute tickets according to approved procedures
Knowledge of The Grand and The Playhouse events, those of rental organizations and artistic partners utilizing Box Office services
Knowledge of benefits and discounts given to patrons of The Grand, The Playhouse, artistic partners, and rental organizations utilizing the Box Office
Able to increase sales potential through active listening and communication with patron
Have general knowledge of The Grand and The Playhouse infrastructure
Assist management and guests in resolving problems and immediate needs during shows and events within approved policy standards
Maintaining the basic physical integrity of the Box Office through ensuring control and protection of company assets through verification and documentation of transactions and area cleanliness, including cash drawers, computers, ticket scanners, and office space/furniture
Polite and accurately directs guests verbally and physically to other amenities and facilities, restrooms and elevators
Provide prompt and courteous telephone service
Available and willing to work irregular hours deemed necessary for business levels, including night and weekend shifts
Responsible for maintaining a consistently good attendance record
Maintain a clean, safe, hazard-free work environment within area of responsibility
Safeguard the confidential information of all employee, department and company records
This position has no supervisory responsibilities.
This job description does not list all of the duties of this position. Box Office Representatives may be instructed by management to perform other duties as assigned.
Skills and Requirements:
High school diploma or general education degree (GED) required
Proficient use of Microsoft Windows, Excel, Word and other computer software preferred
Must have solid decision-making, organization, and interpersonal skills
Excellent verbal communication skills are required
Work Environment and Physical Requirements
Work is performed in the Box Office of either The Grand or The Playhouse.
Must be able to thrive in a fast-paced multi-tasking, hands-on environment
Must be able to establish and maintain a positive and professional working relationship with all individuals encountered
Must have a clear speaking voice and ability to speak on the telephone for extended periods
To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.
The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.