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Manager of Visitor Experience

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Organization
Biggs Museum of American Art · Dover · DE · Central Delaware

Job Type
Full Time

Salary
$32,000 to $40,000

Category
Customer Service

Closing Date
December 18, 2024

Description
JOB SUMMARY

Description: The Manager of Visitor Experience plays a critical role in ensuring that every visitor to the Biggs Museum feels welcomed and engaged. This position oversees the daily operations that support and enhance visitor interactions, including leading the front desk and volunteer teams. The role focuses on delivering an exceptional experience for all guests, contributing to special events, and overseeing volunteer management. The ideal candidate will have a passion for creating positive visitor experiences, strong organizational skills, and a hands-on approach to event coordination.

Education and Experience:

Organizational Structure: Reports to the Director of Learning and Engagement; oversees training and scheduling of Visitor Experience Associate Staff and Volunteers.

Schedule: Full-time, salaried position (40 hours/week to include Friday and at least one weekend day), 9 AM–5 PM with occasional extended hours as required). This role is not conducive to work-from-home arrangements, and candidates must reside in or relocate to the Dover, DE area.

Responsibilities

Visitor Services

Volunteer Management

Special Events Assistance

Compensation

The position offers a salary range of $32,000 to $40,000 annually commensurate with experience, along with insurance benefits, IRA match, PTO, and more.

A Note from the Executive Director

“At the Biggs Museum, we’re dedicated to creating memorable experiences for every visitor. As Head of Visitor Experience, you will shape those moments, ensuring that everyone feels welcomed and connected. This role is about more than daily operations—it’s about making lasting impressions. We’re looking for someone who loves hospitality, thrives on working with people, and can lead a team to ensure every event and interaction stands out. If you’re passionate about creating an inviting atmosphere and energizing a volunteer program, we’d love to have you join our team.”

– Hassan Najjar, Executive Director

Apply

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. Please be ready to discuss how you plan to address any areas where you may need to develop further. We value diverse experiences and perspectives and believe they enhance our team. We are open to considering all candidates who are passionate about contributing to our mission.

Interested candidates should send a cover letter and resume to Nancy Bissonnette (nancy.bissonnette@thebiggsmuseum.org) with the subject line “Manager of Visitor Experience.” Applications will be reviewed on a rolling basis until the position is filled. No phone calls please.

About working at the Biggs Museum of American Art

The Biggs Museum aspires to be one of the most prominent art museums in the Mid-Atlantic region—respected and valued for its collections and programs and admired for the diversity and commitment of its audience. It strives to be a leading advocate for the importance of art and creativity in education and the daily life of the community.

We believe that creativity has the power to improve individual lives and the well-being of a community. As part of that belief, the Biggs is committed to achieving diversity and inclusion in its hiring practices, governance, programming and engagement with the community. We are an equal opportunity employer regardless of, race, color, religion, gender, age, national origin, military status, veteran status, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic that is protected by law.

Posted
October 18, 2024

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