Box Office Lead Associate
Organization
Resident Ensemble Players · Newark · DE · Northern DelawareJob Type
Part TimeSalary
up to $25/hrCategories
Administrative, Customer ServiceClosing Date
July 22, 2025Description
The Resident Ensemble Players (REP) at the University of Delaware is seeking a personable, dependable, and independent individual to join the Box Office team. This lead position will assist in all aspects of ticket sales and box office operations for the REP’s theatre productions, as well as assisting the Box Office Manager with tasks as needed. Individuals must have top notch customer service skills when dealing with phone calls, emails, and personal interactions with our patrons.
We are looking for someone with weekly availability, Tuesdays through Fridays from 12pm to 5pm, and occasional weekends and nights for our productions.
Major Responsibilities:
- Customer Service: assist with the management of the box office email account as well as inbound phone calls and voice messages.
- Assist in ticket operations for all REP performances. This includes processing subscription and single ticket sales, as well as exchanges and returns. Transactions include in-person, phone, mail, and online orders.
- Open and close operations of the Box Office as needed.
- Assist with sales, ticket, and patron tracking and reporting.
- Assist and train other Box Office Associates, when needed.
- Maintain an accurate cash drawer, ensuring that all transactions are accounted for by end of shift.
- Create and maintain patron accounts in ticketing system.
- Assist in preparation of mass mailings for REP subscription drives.
Qualifications:
- High School Diploma or GED.
- Strong leadership and interpersonal and effective verbal/written communication skills.
- Ability to work autonomously and demonstrate excellent judgment in decision-making.
- Customer Service experience: 1 year
- Sales/Cash Handling experience: 1 year (preferred)
- Flexible scheduling
Pay is up to $25/hour, commensurate with experience.
Please email resume to ud-rep@udel.edu if you are interested.